Terms and Conditions
The following terms and conditions apply to all services provided by and regulate the legal relations between the customer (hereinafter referred to as you*).- and Dusty Footprints GmbH (hereinafter referred to as DF).
1 Contract conclusion
1.1 Initiation and acceptance of contract
Confirmation of a booking made in writing, by telephone, electronically (online), or in person creates a contract between you and DF. The contract is governed by these T&C. No Later than upon payment of the initial confirmation deposit do you agree to the receipt of these T&C and consent to their content.
1.2 Accuracy and honesty
You are responsible for giving accurate personal data in all the mandatory and relevant fields necessary to complete the booking process and the subsequent conduction of the safari. It is also your responsibility upon receipt of an invoice/confirmation to ensure that the information on it is complete and correct. Any inaccuracy must be immediately reported to DF. Costs resulting to failure to report will be borne by you
1.4 Service agreement
The scope of the contractual services provided results from the service description on DF website as well as the details provided in the booking confirmation information. Additional agreements (Amendments, additions, etc.) require an express written form of confirmation by DF.
1.5 Guarantee of customers’ funds
DF guarantees the safety of your funds once paid into a DF account.
2 Payment and prices
2.1 Payment process
A mandatory 50% of total price is to be paid within 7 days of receipt of booking confirmation in accordance with the information on it. Unless otherwise indicated on the invoice/confirmation, final payment, of the remaining 50% is due no later than 60 days before departure.
2.2 Currency
Unless otherwise indicated, all prices will be shown in Swiss Francs.
2.3 Price changes
DF may change the prices in the following cases:
- New or increased public taxes or charges (e.g. VAT, safety charges, conservation levis, park fees, etc)
- Obvious printing and publication errors.
2.4 Price inclusions and exclusions
As per indicated in the information supplied by DF during your booking process.
DF Safari Experiences include: all accommodation, food, set activities, conservation and game reserve levis and entrance fees, private guide(s), transport from previously agreed upon meeting point to drop-off point and certain beverages.
Not included: Flights, additional accommodation - not part of the prescribed Safari Experience, private equipment, gratuities and personal beverages.
3 Cancellation policy
3.1 General provisions
For cancellations prior to departure, a DF’s handling fee of at least CHF80 per person is charged in addition to policy layout in 3.2 and 3.3
3.2 Cancellation fees
Prior to 60 days before departure your 50% booking deposit will be refunded to you.
The following percentage of the total price of the booking will be lost by you in accordance with the specified times before departure.
Up to 46 days before departure 20%
45 - 31 days before departure 50%
30 - 15 days before departure 70%
15 - 08 days before departure 85%
07 - 0 days before departure 100%
3.3 Early return/Trip interruption
If you decide to cut the trip short or interrupt/change the service agreed upon during the trip, you have no claim to a refund. If the trip is interrupted or services changed, any additional charges will be borne by you.
3.4 “No Show”
If you do not arrive at the agreed upon meeting point on the day of departure and are deemed a “no show” you will not be refunded.
3.5 Any deposits from you are non-refundable. Payment of a deposit enables us to hold a reservation for you but does not guarantee the price.
4 Changes in bookings
4.1 Changes in bookings
Changes in bookings must be requested in writing no later than 90 days prior to departure.
4.2 Notification of a substitute
If you need to cancel your trip, you can go up 46 days before departure, appoint a replacement person who: is willing to travel under the same conditions in your place. The appointment of a substitute is only possible if all involved Operators accept. In any case, upon appointment a processing agent of Fr. 200.-. In addition, the fees of the service providers.
5 Documentation
Our general practice is to send documents to our customers electronically whenever possible. We reserve the right to charge an administration fee should you make a request for such documents to be sent as a hard copy.
6 Travel insurance
It is highly recommended that you take out travel insurance (cancellation costs and travel incidents) and it is your responsibility to do so. Should you choose not to take out travel insurance, you thereby ensure that you have sufficient private insurance coverage. You also ensure that you have sufficient insurance to cover accidents and sickness abroad.
7 Passports, visas and vaccinations
7.1 Legal compliance
You are responsible for complying with all the relevant and necessary passport, visa and vaccination requirements associated with traveling to the destination country.
8 Complaints
8.1 Complaints on location and remedial action
If you have reason to lay a complaint whilst on a DF Safari Experience, you must submit it immediately to your DF private guide. This usually allows remedial action to be taken on site.
8.2 If no solution can be found on site
If no remedial action is possible on site, you must request written confirmation of receipt of complaint and content of it. Your private guide is not entitled to acknowledge liability claims.
8.3 Upon return
Upon return you are required to submit the written complaint together with the written confirmation by your private guide to DF within 14 days of arrival. If these conditions are not met the claims will be forfeited.
9 Use of our Services and Website
You agree you will only use our website or services to make legitimate reservations or purchases and shall not make speculative, false or fraudulent reservations or reservations in anticipation of demand. You will only use our website and services in compliance with applicable law. Without our prior written permission, you may not (a) access, monitor or copy any content or information on our website using any "robot", "spider" or other automated or manual device or program, (b) deep link to any portion of our website, or (c) "frame" or incorporate any portion of our website into any other website. Our website may contain links to third party websites that we provide only as a convenience to you. You should take precautions to ensure that whatever links you access are free of viruses, worms, trojan horses or other destructive mechanisms The existence of these links does not imply that we endorse such websites or any included content. We are not responsible for such websites or content or any data privacy practices of such websites.
10 Liability
10.1 You agree to indemnify DF and our affiliates, and any of our Suppliers, and any such parties’ officers, directors, employees and agents from and against any claims, causes of action, demands, losses, damages, or other costs, (including reasonable legal and accounting fees) brought by you or third parties as a result of (a) your breach of this Agreement, (b) your violation of any law or rights of any third party, or (c) your use of our website.
10.2 You are required to complete an indemnity form.
11 Disclaimers
DF is not liable if the non-performance or bad performance of the contract is due to a failure to act on the side of the customer; an unforeseeable and unavoidable omission by a third party, which is not involved in providing the contractually agreed services; force majeure or an event, which DF or a service provider could not have foreseen or avoided, notwithstanding the exercise of due care. DF therefore is not liable for changes in an itinerary caused by strikes, social unrest, weather conditions, decisions taken by the authorities, third-party delays, etc.
12 Ombudsman
If no agreement is reached on a complaint between you and DF, you have the possibility of contacting the independent Ombudsman of the Swiss Travel Industry. The Ombudsman seeks a fair and balanced settlement in any kind of issue arising between customers and DF (or the travel agent where the trip was booked). The address of the Ombudsman is: Ombudsman of the Swiss Travel Industry, P.O. Box, 8038 Zurich. Mo–Fr, 10 a.m. – 4 p.m., tel. 044 485 45 35, fax 044 485 45 30, info@ombudsman-touristik.ch
13 Jurisdiction
The relationship between customers and DF is governed exclusively by Swiss law. Actions against DF may only be brought in its country of registration, Switzerland.
